Shipping policy
# Shipping Policy
*Last updated: 7/30/2026
Everything you need to know about how and when your order gets to you.
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## Order Processing
Orders are processed within **[1–2] business days**, Monday through Friday, excluding US holidays.
Orders placed after 2:00 PM ET are processed the following business day. Orders placed over the weekend begin processing on Monday.
You'll receive a shipping confirmation email with your tracking number as soon as your order leaves our facility.
During new product launches and peak seasons, processing may take an extra day or two. We'll always let you know if that's the case.
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## Delivery Times
| Destination | Estimated delivery after processing
|--------------------------------------|----------------------------------------
United States | [7–21] business days
Canada | [7–21] business days
United Kingdom, Europe, Australia | [7–28] business days
Rest of world | [7–28] business days
**Total time from order to doorstep is approximately [X–Y] business days** for US customers.
These are estimates based on typical carrier performance, not guaranteed delivery dates. Weather, carrier backlogs, customs processing, and holiday volume can add time.
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## Shipping Rates
- **Free standard shipping** on all US orders over **$[55]**
- US orders under $[55]: flat rate of **$[4.95]**
- International shipping is calculated at checkout based on destination
Your exact shipping cost is shown before you complete your purchase — there are no surprise charges added afterward.
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## Tracking Your Order
Your tracking number arrives by email once your order ships.
Tracking information can take **24 to 48 hours** to show its first carrier scan. This is completely normal and doesn't mean anything is wrong with your order.
If you haven't received a shipping confirmation within **[3] business days** of ordering, please check your spam or promotions folder first, then email us at **support@cabincraze.com**.
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## Shipping Restrictions
We currently ship to most countries worldwide. However, we're unable to deliver to:
- PO boxes in some international destinations
- APO/FPO addresses
- Countries subject to shipping restrictions or trade sanctions
If we can't ship to your address, you'll see a message at checkout before completing your order.
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## Customs, Duties, and Import Taxes
For orders shipped outside the United States, import duties, taxes, and customs clearance fees may be charged when your package arrives in your country.
These charges are determined by your local customs authority and are **not included** in our product prices or shipping costs. They are the responsibility of the recipient.
We're unable to predict these charges in advance or reimburse them. If you're unsure, we recommend checking with your local customs office before ordering.
Refusing to pay customs charges will result in the package being returned or destroyed. In these cases, we can only refund the product cost minus shipping and any fees incurred.
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## Undeliverable and Returned Packages
If a package is returned to us as undeliverable — due to an incorrect address, an unclaimed delivery, or a refused shipment — we'll contact you by email.
You can choose to:
- Have the order reshipped, with shipping charged again, or
- Receive a refund for the product cost, minus the original shipping charge
Please double-check your address at checkout. Once a package ships to an address provided by the customer, we're unable to redirect or recover it.
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## Lost or Missing Packages
If your tracking hasn't updated in **10 business days**, contact us at **support@cabincraze.com**.
We'll open an investigation with the carrier on your behalf. If the package is confirmed lost in transit, we'll send a replacement or issue a full refund — at no cost to you.
If tracking shows your package as delivered but you haven't received it, please:
1. Check with household members and neighbors
2. Look in less obvious delivery spots — porches, side doors, mailrooms
3. Wait 24 hours, as carriers occasionally scan packages as delivered slightly early
4. Contact us if it still hasn't turned up
We'll work with you and the carrier to resolve it.
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## Damaged in Transit
If your package arrives visibly damaged, take photos before opening it if you can, then email **support@cabincraze.com** within **7 days of delivery** with your order number and the photos.
We'll send a replacement at no cost to you.
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## Multiple Items and Split Shipments
If you order more than one item, they may ship separately and arrive on different days. You won't be charged extra for this — you'll simply receive more than one tracking number.
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## Address Changes
Need to correct your shipping address? Email us **within 12 hours of placing your order** and we'll update it free of charge.
After that window, your order is already being prepared for shipment and we can no longer make changes.
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## Questions
**Email:** support@cabincraze.com
**Response time:** within one business day, Monday through Friday
Please include your order number so we can help you faster.