Refund policy
# Refund & Return Policy
*Last updated: 7/30/2026
At CabinCraze, we want you to be happy with what you ordered. If something isn't right, here's exactly how we handle it.
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## Returns
You have **30 days from the date of delivery** to request a return.
To be eligible, your item must be in the same condition you received it — unused or lightly used — with all included parts and accessories.
To start a return, email us at **support@cabincraze.com** with your order number and the reason for the return. We'll respond within one business day with a return address and step-by-step instructions.
**Please don't ship anything back before contacting us.** Returns sent without prior authorization can't be processed or refunded.
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## Return Shipping Costs
**If the item is defective, damaged, or we sent the wrong product:** we cover return shipping. You choose a free replacement or a full refund.
**If you changed your mind:** you're responsible for return shipping. Original shipping charges are non-refundable.
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## Damaged or Defective Items
Please inspect your order as soon as it arrives.
If anything is damaged, defective, or incorrect, email **support@cabincraze.com** **within 7 days of delivery** and include:
1. Your order number
2. Photos of the item and its packaging
3. A short description of the problem
We resolve these cases quickly and at no cost to you.
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## Order Cancellations
You can cancel your order free of charge **within 12 hours of purchase**, before it enters fulfillment. Just email us with your order number.
After 12 hours, your order is already with our warehouse and can no longer be canceled — but you're still covered by our 30-day return policy once it arrives.
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## Incorrect or Incomplete Addresses
We ship to the address entered at checkout, so please double-check it before completing your order.
If you spot a mistake, email us within 12 hours and we'll correct it at no charge.
Once a package has shipped to an incorrect address provided by the customer, we're unable to recover it, and a replacement order will be charged at full price.
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## Lost or Delayed Packages
If your tracking hasn't updated in **10 business days**, please contact us.
We'll open an investigation with the carrier. If the package is confirmed lost, we'll send a replacement or issue a full refund — at no cost to you.
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## Refunds
Once we receive and inspect your return, we'll email you with the outcome.
Approved refunds are issued to your original payment method within **5 business days**. Depending on your bank or card issuer, it may take an additional 5–10 business days for the credit to appear on your statement.
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## What We Can't Accept
- Requests made more than 30 days after delivery
- Items returned without prior authorization
- Items missing parts or accessories
- Items damaged through misuse, disassembly, or normal wear
- Adhesive components that have already been applied and are no longer reusable
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## Before You File a Dispute
If something has gone wrong with your order, please email us first at **support@cabincraze.com**.
We reply within one business day and resolve the large majority of issues the same day — considerably faster than a bank dispute, which can take 60 to 90 days to conclude.
Charges from us appear on your card statement as **CABINCRAZE**.
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## Questions
**Email:** support@cabincraze.com
**Response time:** within one business day, Monday through Friday
Please include your order number so we can help you faster.